Clear policy for digital services

1) Digital services & deliverables

AirSpins sells digital services (promotion campaigns) with defined deliverables. Once work begins, resources are allocated and scheduling may be reserved, so refunds are limited.

2) When you may qualify for a remedy

• Non-delivery: If deliverables listed in your package are not delivered due to our error.
• Wrong deliverable: If you receive the wrong deliverable versus what was purchased.
• Technical failure: If the platform prevents you from submitting required assets and we cannot resolve it in a reasonable time.

3) What is NOT covered

• Buyer’s remorse after work starts.
• Outcomes such as streams, followers, charting, playlist adds, or sales.
• Delays caused by missing/incorrect assets or incomplete customer information.
• Third-party changes outside our control (station programming changes, editorial preferences, external platform outages).

4) Cancellation rules

• Before work starts: You may request a cancellation. If no work/scheduling has begun, we may approve a refund or credit at our discretion.
• After work starts: Refunds are typically not available. We’ll focus on completing deliverables or correcting issues.

5) Warranty policy (service warranty)

Our warranty is that we will deliver the purchased deliverables according to the package description. If something is missing due to our error, we will correct it or provide an appropriate remedy (replacement delivery, credit, or partial refund where fair).

6) How to request support

Contact support via contact.php and include your order ID, package name, and a clear description of the issue. You can also visit the Support Center.